Download our Privacy Policy here
Privacy Policy
Effective Date: From 18 June 2026
Saltburn Railtours (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Saltburn Railtours
Website: https://saltburnrailtours.co.uk
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.
2. Information We Collect
When you make an enquiry or booking, we may collect:
Name
Postal address
Telephone number
Email address
Emergency contact details (where appropriate)
Passenger names
Mobility or accessibility requirements
Dietary requirements
Booking history
Payment information (payments are processed securely and we do not store card details)
When you visit our website we may also collect:
IP address
Browser type
Device information
Website usage statistics
Cookies
3. How We Use Your Information
We use your information to:
Process bookings
Confirm reservations
Contact you regarding your holiday
Arrange hotels and rail travel
Respond to enquiries
Process refunds where applicable
Improve our services
Comply with legal obligations
Where you have given permission, we may also send:
Tour brochures
Newsletters
Special offers
Future tour announcements
You can unsubscribe from marketing communications at any time.
4. Lawful Basis for Processing
We process your information because:
It is necessary to fulfil your booking contract.
We have a legal obligation to retain certain records.
We have a legitimate business interest in operating our tours.
You have given us consent for marketing communications.
5. Sharing Your Information
We only share your information where necessary with trusted suppliers including:
Hotels
Rail operators
Coach companies
Catering providers
Payment providers
Professional advisers where legally required
We never sell your personal information to third parties.
6. Payment Security
Payments are processed using secure payment providers.
Saltburn Railtours does not store customers’ debit or credit card details.
7. How Long We Keep Your Information
We only keep your information for as long as necessary.
Typically:
Booking records – up to 7 years
Financial records – as required by HM Revenue & Customs
Marketing information – until you unsubscribe
8. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember website preferences
Understand visitor behaviour
Improve website performance
Analyse website traffic
You can disable cookies through your browser settings, although some website features may not function correctly.
9. Website Analytics
We may use services such as Google Analytics to understand how visitors use our website.
This information is anonymous and cannot normally identify individual visitors.
10. Your Rights
Under UK GDPR you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information (where applicable)
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent for marketing at any time
To exercise any of these rights, please contact us.
11. Data Security
We take appropriate technical and organisational measures to protect your information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
No internet transmission can be guaranteed completely secure, but we work to maintain high security standards.
12. Third-Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external websites.
We recommend reading their privacy policies before providing personal information.
13. Children’s Privacy
Our website and services are not specifically directed at children under the age of 16.
We do not knowingly collect personal information from children without the consent of a parent or guardian where required.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Saltburn Railtours
Website: https://saltburnrailtours.co.uk